Refund and Returns Policy

Last Updated: 05/05/2025.

Thank you for shopping at Chiczly.com. We value your trust and strive to provide high-quality perfumes and ittars. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

  • We accept returns only under the following conditions:
    • The product is unused, unopened, and in its original packaging.
    • The return request is made within 7 days of delivery.
  • Due to the nature of perfumes and ittars, opened or used products cannot be returned for hygiene and safety reasons.
  • To initiate a return, please email us at info@chiczly.com with your order number and reason for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.
  • If approved, your refund will be processed to your original payment method within 7-10 business days.
  • Shipping charges are non-refundable.

3. Non-Returnable Items

  • Opened or used perfumes and ittars.
  • Items purchased on sale or discount (unless defective or damaged).

4. Damaged or Wrong Items

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund.

5. Contact Us

For any questions about our Return & Refund Policy, please email us at:
info@chiczly.com